Política de reembolso

REFUND AND RETURNS POLICY

At Kinfold, we want you to feel completely confident in your purchase.

30-day guarantee
If you're not happy with your Kinfold purchase, you have 30 days from the date of delivery to request a full refund.

How to request a refund
Email us at purrvitall@gmail.com with your order number and the reason for your request. We'll reply within 48 business hours.

Conditions
- The product does not need to be unopened to qualify for a refund.
- Refunds are issued to your original payment method within 5 to 10 business days of approval.
- If your product arrived damaged or faulty, we cover the return shipping costs. In all other cases, return shipping is paid by the customer.

Undelivered orders
If your order doesn't arrive within the estimated shipping time (10 to 20 business days), contact us and we'll arrange a reshipment or a full refund.

Cancellations
You can cancel your order free of charge within 12 hours of purchase by emailing purrvitall@gmail.com.

Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.